According to the new security measure for travelers from countries integrated in the VISA WAIVER Program (VWP), among them Spain, introduced by the United States Government, and coming into force the 1st January 2009 , all travelers from countries integrated in the VWP will be obliged to obtain, in addition to the digital passport in vigour, an electronic authorization before boarding flight or boat to the United States.

or all passengers within the VWP, biometric identification (including photograph and fingerprints taking) in the entrance process is a condition to be admitted in the United States.

Countries included in the VISA WAIVER Program (VWP) are: Andorra, Australia, Austria, Belgium, Brunei, Denmark, Finland, France, Germany, Ireland, Island, Italy, Japan, Liechtenstein, Luxemburg, Monaco, Netherlands, New Zeeland, Norway, Portugal, San Marino, Singapore, Slovenia, Spain, Sweden, Switzerland and United Kingdom.

You can obtain the electronic authorization by filling in the corresponding form in the web page https://esta.cbp.dhs.gov

The authorization is valid for a period of two years or until passport expiry date for many entrances into the United States. If any data changes in future travels, you will have to update it through the web. This authorization is valid only to board the flight or boat to the United States and does not guarantee the admission in the country.

We recommend you to submit this request at least 96 hours before the travel.

If you wish more information please visit www.CBP.gov/travelPara más información, diríjase a www.CBP.gov/travel

Additionally and due to the new security measures imposed by the USA Transportation Security Administration an additional security control of passengers and their belongings is being carried out at the boarding gates of flights with destination USA. Thus we recommend all customers of flights with destination USA to be at the airport at least 3 hours in advance and to go to the corresponding boarding gate early enough to pass the additional security control carried out there.

We recommend you as well to minimize your hand luggage and to check-in the maximum in order to avoid crowding in controls and delays in flights.

Since the 1st May 2010, in order to be able to enter the country any foreign passenger or Cuban resident abroad will be obliged to show the documents proving they have contracted a travel insurance policy with medical cover (insurance policy or certificate, health card or insurance receipt). Said policy must be issued by insurance entities recognized in the island.

Following the latest directives by Mexican authorities, all passengers must go through Customs and Migration when entering Mexico. This regulation also applies to those travelers in transit who checked-in their luggage to their final destination.   
This measure means that those passengers with connecting flights to other destinations must pick up their luggage when entering Mexico, go through Customs and Migration and place back their luggage on the Connections conveyor belt.

Do not forget to check our special Flight + Hotel section. In this section you will be able to carry out multiple searches by means of only one simple operation.

You can look up both flights and hotels. You will be able to select the most interesting options and the prices will change according to your choices. This is the most comfortable way to organise your holidays.

In this section you will find cheap flights if you can adapt to the given dates and schedules. Do not forget to check this option before booking.

Once you have submitted your information, our system will redirect you to a confirmation page with a flight locator. This means that your booking has been completed. Shortly after you will receive an e-mail at the address you have given us. This e-mail will contain information of you purchase, including the price. Please check this information and contact us if there any mistakes, calling us on 902 123 999.

Sometimes your flight schedules can be modified. Therefore we recommend our customers to confirm departure time with the airlines at least 48 hours in advance. You can check flight schedules at the following link: www.checkmytrip.com

This system makes your purchases easier. The next time you wish to travel with Rumbo you only have to submit your e-mail address and password to recover the payment method you used with your previous purchases. It is very easy to register at Rumbo. Once you have completed your purchase process you will be given the option to register. Once confirmed, we save your details on our system in order to speed-up your future bookings.

Airplane tickets:
If you have purchased “Tourist with restrictions” class ticket you can not make any changes or cancellations, as airlines apply these cheap fees in order to not accept modifications. Airplane tickets can only be used as they were purchased. Return tickets can not be used if the flying out tickets were not used. If you want a ticket that allows changes or cancellations, please purchase a “Full Tourist”, a “Business” or a “First” class ticket. In this case you will be able to change your ticket by paying an extra charge of 15 euros per ticket.

Hotels and other products: Please contact our Customer Services Centre on 902 123 999 in order to check if you can make changes on these products.

Once the ticket has been purchased, if it is a “Tourist with restrictions” class ticket, airlines will not allow you to change or cancel the ticket. If you have purchased a “Full tourist”, a “Business” or a “First” class ticket you cancel it; the money will be refunded by means of the same method that was used to pay the ticket. All changes require an extra charge of 15 euros per ticket.

Purchases made on our website www.rumbo.com will be paid by credit or debit card. If you prefer any other payment method, please get in touch with our Customer Services Centre on 902 123 999 and we will give you information on other payment methods.

You do not need to be registered to purchase a ticket, but it is advisable to register at Rumbo in order to speed-up your future purchases.

An e-ticket is an entry in the database of the airline that operates the flight that contains the same information and has the same liability of a normal ticket. In this sense, all you need to do to fly is go to airline’s desk with the passport (for international flights) or National identity card of all the passengers (including under-age passengers) and the number of the flight locator of your purchase (which was sent to you via confirmation e-mail). Once you have shown your documentation, you will be given your boarding card.

1. When purchasing a ticket, on the screen that shows you all the flight options, you will be informed if it is possible to purchase an e-ticket. If so, you will only have to submit the Passport number or national identity number of all the passengers and an e-mail address to which you will be sent an e-mail with all the flight�s details and your reservation number. You do not need to give us a physical address to receive your ticket, you only have to identify yourself at the airport and hand in your reservation number.

2. 2. Once at the airport, all passengers (including under-age passengers) must go the check-in desk with their passport (for international flights) or National Identity Card and the locator of their purchase (which is indicated on the e-mail of confirmation). Once you have shown your identification, the airline will give you your boarding card.

If any changes were to be made, Rumbo would charge an extra 25 euros per passenger (except for those children under 2 years of age on the date of the flight). This amount is not refundable in any case and is totally independent of the fare chosen by the customer. In the case that a customer requests a modification and as long as the type of fare allows it, these charge will be applied once again.

Our web site www.viajar.com allows you to book tickets online with resident discount (only for allowed destinations and air companies). If the booking is maid by telephone please inform our agents that you are resident so the corresponding discount is made.

Please remember resident discount is applicable to Spanish citizens and citizens from the rest of European Union Member States and from the Economic Area (Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungry, Island, Italy, Nederland, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland), who accredit the qualification of residents in Balearic Islands, Canary Islands or Ceuta.

The passenger will have to accredit he or she is resident though presentation of his or her National Identity Card (DNI) if he or she is Spanish (in case of Spanish under 14 years old who do not possess DNI, the certify of the town council where they live) and of the Certificate of Registry issued by the Central Registry of Foreigners for citizens from European Union or European Economic Area (currently Norway, Island and Liechtenstein) and Switzerland, as long as it is in force and the address giving right to the subvention figures therein. Some air companies require as well a certificate of registry in order to accredit the qualification of resident. Residents whose DNI does not show the address giving write to the subvention or minors not possessing DNI will have to present the Certificate of Registry issued by the Central Registry of Foreigners.

If the passenger did not accredit his or her qualification of resident at the moment of checking-in or boarding, the air company will not allow him or her to travel with the subsidized ticket.

The legally established amount of the fare bonus for residents in regular air and sea transport services will be applied in direct itineraries, whether they are one way or round tickets, between the Autonomous Communities of Canary, Balearic Islands or the Cities of Ceuta and Melilla, and the rest of the national territory, respectively, as well as in inter-island trips.

A route is considered direct when it is made from the harbour, airport or heliport of the origin point in archipelagos, Ceuta or Melilla, to the destination point in the rest of the national territory, and vice versa, without intermediate stopovers or, if any, when they do not exceed a duration of twelve hours, except those imposed by the staff technical needs or by force majeure.

Residents in Ceuta undertaking a direct route between this city and the rest of the national territory, using sea and air transport, will obtain discount in transport fares when origin or destination airports are Malaga, Jerez or Seville."

In no case an amount higher than the registered basic fares could be discounted, neither will be discount applied in fares of tickets including itineraries outside the national territory.

Taxes that charged by Airports that depend on the destination, the type of flight, technical scales, etc. Airlines and service suppliers have nothing to do with these taxes.

1. Use Rumbo�s super search engine. If you can travel on almost any dates use this exclusive service to look up the cheapest flights for the following months.

2.Spend Saturday night at your destination. Most airlines give a discount on return tickets if customers spend at least Saturday night at their destination.

3. Choose a going out date and a return date. Even if you only want a one way ticket, in many cases it is cheaper to buy return tickets (even more if you choose to spend a Saturday night at your destination).

4. Do not forget that you must use your flights sequentially and according to the routes established on your ticket. Thus, you can not use a return ticket without having used your going out ticket and you can not travel on one of the routes if you have not travelled on the previous routes.

Our website does not require you to be registered and you don not need to submit extra information to look up a destination or a price, just go to our main page and choose:

1. Advanced search engine. In this section you will find the best bargains to visit specific destinations. If you don not find the destination you want, you can carry out a general search at:

2. Flight tab. Here you will find flights to all our destinations on all dates. Just fill in the text fields with information about your place of departure, your destination and the dates on which you wish to travel.

After that you will be shown all the possible combinations that take into account the information that you have provided the system. Choose your favourite one and do not forget to press the RESERVE button.
You have just booked a flight. In order to confirm the booking we need your personal details and specially your e-mail address (please submit a valid e-mail address that you have access to because any modification to your booking will be sent to this address). Next, you must insert the name of all the passengers. Attention! It is very important to write down the names and surnames precisely how they are written on their passports or National Identity Cards. If you use diminutives or short names you may have problems with the airline when boarding, as your passport or National Identity Card will be your only valid identification.
If your company is a member of Rumbo Corporate, please tick the appropriate box and insert the company’s Fiscal Identification Number/Code.
After this, you will be redirected to a page to confirm the requested services. If everything is in order, after ticking a reading the restrictions box, press the OK button. If there were any mistakes, please do not continue.

Once you have completed the purchase process, our system will provide you with a flight locator number.
Shortly after, you will receive an e-mail at your address with the confirmation of the flight. If you don not receive the e-mail on the same day that you book your flight, please contact our Customer Service Centre on 902 123 999.

In exceptional cases, air companies show availability of flights combining different airlines, which cannot be issued due to lack of agreement among them. Below you can find a list with the combinations that usually cannot be issued:

* Air Europa and Air Lingus
* Air Lingus and Aer Arann
* British Airways and Jetblue
* Iberia and Us Airways
* Lan and Air Berlin
* Lan and Czech Airlines
* Spanair and American Airlines

If you make a booking of this type, our travel agents will contact you to inform you about the impossibility of issuing the ticket and to offer you viable alternatives in the same dates. These alternatives can make the booking price change. You will also be offered the possibility of cancelling the booking without any cost.

If you wish to make a change on a booking that has already been made, you must contact our Customer Services Department on 902 123 999 and we will give you all the details regarding the changes.

We must remind you that tourist with restriction rates do not allow changes or cancellation. Customers must not use their tickets for other service than those that were purchased. In other words customers can not use a return ticket if they have not previously used the flying out ticket.

When you purchase a ticket you can check the conditions on our webpage. If you book by telephone, our agents will always provide you with the cheapest ticket, unless you specifically ask for a different ticket. This ticket does not accept changes or cancellations. We must inform you that on our website you can not �just book�. When you book a ticket you are purchasing it, and therefore if you decide to cancel it you will generate expenses. Please take this into consideration if you confirm an online purchase.